COVID19 and postal strikes have and are still causing lasting disruption to the postal situation. New working routines have impacted delivery times, so delays are now to be expected.
OVERSEAS COVID19 - if you are located outside Europe please email us before you buy, to discuss delivery options. We have been using UPS to send parcels to countries outside Europe during the pandemic, which is inherently more expensive. To discuss this please email: firstname.lastname@example.org
We try to dispatch orders within one working day (Monday to Friday). Please allow a little longer during busier periods.
PLEASE NOTE THAT COVID HAS DISRUPTED OUR NORMAL POSTING ROUTINE, PLEASE ADD ONE WORKING DAY TO DISPATCH TIMES. IF YOU HAVE AN URGENT ORDER PLEASE EMAIL TO DISCUSS: email@example.com
In line with Royal Mail's continued price increases we have had to increase our postal charges accordingly.
We only use good quality postal boxes and secure wrapping to ensure you receive your order in perfect condition.
Our U.K postal rates are applied per order and NOT per item:
UK 2nd Class Recorded Delivery £4.49 OR 1st Class Recorded Delivery £5.49 - sometimes we send larger items unrecorded or via an alternative courier due to the inherent cost.
UK Special Delivery (NEXT DAY) £8.90.
Our international postal rates:
Worldwide 'International Signed-For' within Europe is £14.50, this charge is per order NOT per item. All jewellery items are sent using this service. It requires a signature upon delivery.
Worldwide - to the rest of the world - we charge the initial item at £28.00. Subsequent items added to the order will add to the weight/volume and thus additional charges are made at £3 per extra item. Thank you.
Your order will be despatched quickly, we aim for 1 working day. If you need to discuss any aspect of your order please email us at: firstname.lastname@example.org you will receive a reply very quickly. PLEASE check your junk/spam folder for the reply as often email clients filter our messages off.